Lighting By Veterans Customer Agreement Policy

Lighting By Veterans Customer Agreement

Installation 

-Our installation appointments are scheduled in weekly windows and we do not guarantee exact days of install.  (ex. 1st week of November or 2nd week of November)

- LBV charges by the bulb for C7 or C9 lighting, by the box (100ct or 75ct LED) for mini lights.

- Additional extension cords, timers and/or electrical circuits may be required to operate your lighting display which may not be included in your estimate.  These items will be added to your final invoice at the completion of your installation

- LBV requires that all customers have a credit card or debit card on file with a minimum of 50% (for existing) or 75% (for new) deposit before scheduling

- Your LBV installation team will set the timers to come on and off at your preferred selection (see warranty)

- Existing lighting customer should expect an additional charge for any replacement bulbs, clips or any other maintenance for decorations.

Removal

- LBV will remove all decorations that were installed by us within the first 15 business days of the new year.  (weather permitting)

- LBV is not responsible for broken or damaged clips or bulbs during the removal process.

- Our effort is to place your decorations in a customer provided storage container located in the front of the home.  If no container is available, your decorations will be placed on your front porch.

- Although your requests are taken into consideration, due to the HIGH VOLUME of removals that need to by completed in a short amount of time, LBV has to stick to a company provided schedule.  If you would like to wait to have your decorations removed when we're ready, LBV can no longer guarantee the 15 business day window.

Warranty

- LBV offers a 24 hour response to trouble calls (weather permitting) for all new lighting displays purchased through us.

- For trouble calls that are found to be unrelated to the newly purchased lighting equipment or our installation service, there will be a $50 service call added to your account.

- Warranty may be voided on lighting if it's connected to a customer provided extension cord, timer or additional lighting not purchased through LBV.  (example indoor timer or extension cords on the outside of the home or additional lighting installed after our crews have left that overloads circuit breakers)

- LBV offers a complete (Stay Lit Warranty) on all decorations that were purchased and installed new until the next January 1st.

Credit Card Authorization

- This agreement authorizes LBV to charge your provided debit or credit card for the initial deposit for your decorations.

- Understanding that the estimate that you received is only an estimate, the final total will be calculated and due at the completion of your install.  Unless other payment options or methods are preferred, LBV will charge the final balance to the card that's on file.

- There will be a 3% processing fee for all credit or debit card transactions.

- LBV does not keep or save any personal payment information after the holiday season is over.

- Customer are to make checks payable to Lighting By Veterans or will need to set up payment terms directly through our office.